Cancellation & Refund Policy – Ayurvihar

Thank you for choosing Ayurvihar. We are committed to delivering authentic herbal products and a smooth shopping experience. This Cancellation & Refund Policy applies to all purchases made through our official website. By placing an order, you acknowledge and agree to the terms outlined below.

1. Cancellation Policy

• Cancellation window: Orders may be cancelled within 60 minutes of placement, provided they have not entered processing, packaging, or dispatch.

• Immediate processing: Most orders are processed automatically soon after confirmation. In such cases, cancellations may not be possible even within the 60-minute window.

• Order finality: Once an order is processed or dispatched, it becomes final and cannot be cancelled.

• Company discretion: Ayurvihar reserves the right to accept or reject any cancellation request.

• Administrative charges: If a cancellation is exceptionally approved, administrative, handling, or transaction charges may be deducted from the refundable amount.

Note: Cancellation is a conditional facility provided at the company’s discretion and is not a guaranteed right.

2. Refund Eligibility

Refund requests are accepted only under the following conditions:

• The request is raised within 15 days from the invoice date.

• The product must be purchased exclusively from our official website.

• The item must be unused, unopened, and returned in its original packaging.

• Products that are opened, used, tampered with, or damaged are not eligible for refunds.

• Shipping fees, partial payments, handling charges, and applicable taxes are non-refundable.

Submitting a refund request does not guarantee approval. Ayurvihar reserves the right to reject requests that do not meet these conditions.

3. How to Request a Refund

To initiate a refund request:

1. Visit our Contact Us page.

2. Provide your full name, order number, registered email/phone number, reason for refund, and any supporting details.

3. Our support team will review your request within 2 business days and notify you regarding approval or rejection.

4. Return, Pickup & Inspection

• If your request is approved, Ayurvihar will arrange a pickup within 2–3 business days, depending on service availability.

• In some cases, customers may be asked to ship the product back at their own cost and risk.

• Returned products are inspected within 2 business days of reaching our warehouse.

• Refund eligibility is confirmed only after successful inspection and approval.

5. Refund Processing

• Refunds will be processed to the original method of payment only.

• Refund initiation happens within 2 business days after inspection approval.

• The refunded amount typically reflects in your account within 5–7 business days, depending on your bank or payment provider.

• Transaction fees, administrative charges, or applicable shipping costs may be deducted from the refund.

6. Shipping & Risk

• Customers are responsible for all risks and expenses associated with returning products unless Ayurvihar arranges prepaid pickup.

• Ayurvihar is not liable for loss, delay, or damage to items during customer-arranged return shipping.

7. Company Rights & Limitations

• Cancellation and refund facilities are goodwill services, not statutory obligations, except where consumer laws require otherwise.

• Ayurvihar is not responsible for indirect or incidental damages, including courier delays, stock issues, or payment gateway errors.

• The company reserves the right to modify or update this policy at any time without prior notice.